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Contact Information

Email
support@providershield.com.au
Address
67 McLennan Street
Albion QLD 4010
Brisbane, Australia
Hours
Mon-Fri 9am-5pm

Frequently Asked Questions

What does Provider Shield check?

Provider Shield helps your team review documentation. It highlights missing details, unclear sections and inconsistencies in progress notes and uploaded documents, and flags overlapping shifts in timesheet data. Your team reviews every result.

Where is my data stored?

Provider Shield is hosted with third-party cloud providers, and some AI processing is performed by third-party AI services. We do not currently publish a guarantee about the location of data storage or AI processing. See our Privacy Policy for the services we use, or contact us with specific questions.

Does Provider Shield replace NDIS guidance?

No. Provider Shield is a documentation review aid. NDIS rules and price limits change over time, so always check the current NDIS Commission and NDIA publications for requirements that apply to you.

Can I use Provider Shield results in an official NDIS audit?

Provider Shield results are suggestions to help you improve your records. They are not a regulatory approval and do not predict or guarantee any audit outcome. Auditors assess the records you actually keep.

How does the 14-day free trial work?

You start on the Growth plan for 14 days. A card is required at checkout and you are not charged until the trial ends. You can cancel before the trial ends from your billing page. The Free plan needs no card.

Are there any locked features during the trial?

During the trial you have the features of the Growth plan, subject to the plan limits shown on the pricing page.