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Contact Information

Email
support@providershield.com.au
Address
67 McLennan Street
Albion QLD 4010
Brisbane, Australia
Hours
Mon-Fri 9am-5pm

Frequently Asked Questions

How does Provider Shield ensure my claims are accurate?

Our AI-driven Accuracy Shield cross-references every entry against the latest NDIS Price Guide to identify potential errors or non-compliant line items before they become issues.

Is my data stored in Australia?

Absolutely. We host all data on Australian-based Azure servers in Sydney to ensure total data sovereignty and compliance with the Australian Privacy Act.

Does the platform update automatically with NDIA changes?

Yes. Whenever the NDIA releases a new Price Guide, our engine is updated within 24 hours to ensure you are always working with the latest rules.

Can I use these reports during an official NDIS audit?

Yes. The reports generated by Provider Shield are designed to provide the evidence and transparency required by NDIS auditors.

How does the 14-day free trial work?

You get unrestricted access to the Growth plan features instantly. No charges are made during the trial period, and you can cancel anytime with a single click from your billing dashboard.

Are there any locked features during the trial?

No. You can test our AI-driven note structuring, participant tracking, and audit report generation with full functional capacity.