Question 1

What does Provider Shield check?

Accepted Answer

Provider Shield helps your team review documentation. It highlights missing details, unclear sections and inconsistencies in progress notes and uploaded documents, and flags overlapping shifts in timesheet data. Your team reviews every result.

Question 2

Where is my data stored?

Accepted Answer

Provider Shield is hosted with third-party cloud providers, and some AI processing is performed by third-party AI services. We do not currently publish a guarantee about the location of data storage or AI processing. See our Privacy Policy for the services we use, or contact us with specific questions.

Question 3

Does Provider Shield replace NDIS guidance?

Accepted Answer

No. Provider Shield is a documentation review aid. NDIS rules and price limits change over time, so always check the current NDIS Commission and NDIA publications for requirements that apply to you.

Question 4

Can I use Provider Shield results in an official NDIS audit?

Accepted Answer

Provider Shield results are suggestions to help you improve your records. They are not a regulatory approval and do not predict or guarantee any audit outcome. Auditors assess the records you actually keep.

FAQ

What does Provider Shield check?

Where is my data stored?

Does Provider Shield replace NDIS guidance?

Can I use Provider Shield results in an official NDIS audit?